Refund policy
All sales are final - no returns or exchanges
Order requests made after purchase cannot be guaranteed, additional fees to process any requests may apply. Customers are responsible to provide accurate information and plan for product arrival.
If you wish to cancel your purchase, please send an email to info@madyamwhisky.com within 2 hours of purchase. Our team will make every effort to accommodate your request whenever possible.
Delivery Attempts and Reshipment:
A carrier will make up to 2-3 delivery attempts, requiring an adult (21+) signature. Deliveries are typically attempted Monday-Friday from 8 am to 9 pm; weekend only delivery is not available.
If delivery is unsuccessful due to address issues (invalid or incorrect), security gates, or failed delivery attempts where an adult 21+ signature is required, there is a $40 fee to have the order reshipped.
We do not offer refunds on returned orders.
Missing or Damaged Items:
In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery.
*Photos are required in order to process any claims of damages or leaks. Please contact info@madyamwhisky.com to file a claim.
- A replacement will be offered based on availability or a refund on items missing/damaged.
- Unless specified as a Limited Edition sale, cosmetic damages may not be covered and may be ineligible for refund or replacement.
In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase.